In today’s fast paced, customer centric world, businesses are under increasing pressure to provide 24/7 service, fast response times, and cost efficient support. As companies search globally for the right outsourcing destination, Sri Lanka is steadily rising on the radar of business leaders.

While India and the Philippines have long dominated the outsourcing landscape, Sri Lanka is carving out a niche as a premium, cost effective, and culturally compatible alternative for call centre and business process outsourcing (BPO) services.

• Highly Skilled, English-Speaking Workforce

Sri Lanka boasts a young, educated, and tech-savvy population, with a literacy rate of over 92% and a strong emphasis on English language education. Sri Lankans speak with neutral accents that are easily understood by Western customers a valuable asset in delivering high quality customer interactions. The country’s university system produces thousands of graduates annually in IT, business, and communications, making it an ideal talent pool for customer service, technical support, and sales roles.